Contact Us

Thanks for wanting to reach out to us!

Email is our preferred communication method. We make it a priority to answer all emails within 24 hours, though you will typically hear back MUCH quicker (typically within an hour).

Our primary email address is contact@paradise-petstore.com. 

You can also reach us by filling out the contact form below.

If you are contacting us in relation to an order you have already placed, please include your order number in the email.

*Frequent Contact-Related Inquiries:

• Shipping Confirmation & Tracking: Because we ship out all orders (usually) either the same or next day (with the exception that all weekend orders ship out on Monday), you will receive a shipping confirmation at that time, with a tracking number.

• Phone Orders: We want to apologize to our customers who want place phone orders. Because we use a payment processor that conducts immediate fraud-screening for all orders, it is not possible for us to accept phone orders. But this is a good thing, as it helps protect our customers against fraudulent card use!